Here at CATA, customer satisfaction is our number one goal, hence, why we have established a special team to support clients with care, patience and consideration.
1. For any inquiry, we will reply within 48 hours.
2. Requests involving the development of new products will be given feedback within 1 week.
3. Technical questions will be answered within 48 hours.
4. Any order or production of the LED automotive lights will be arranged after the order is confirmed. If necessary, extra work time will be added to meet the specified lead time.
5. We will track all order deliveries.
6. We will respond to any complaints within 48 hours.
7. If quality problems arise while the products are under warranty, we will replace the LED lighting component free of charge.
We are continuously improving our services, and any questions, comments or concerns are welcome at any time.